Introduction
ServiceNow is a cloud-based platform that provides digital solutions to businesses of all sizes, helping them streamline their workflows and make their operations more efficient. The platform is used for a variety of purposes, including IT service management, customer service management, and human resources management.
ServiceNow has become increasingly popular in recent years, and as a result, certifications for the platform have gained value in the job market. Here, we will discuss the different types of ServiceNow certifications, compare and contrast them, and identify which certifications are most in-demand by employers. We hope to help readers determine which certification is the best fit for their career goals, and provide advice on how to prepare and study for the exam.
Comparing and Contrasting ServiceNow Certifications
ServiceNow offers a wide range of certifications, each designed for different areas of expertise. Some of the most popular certifications include:
- System Administrator Certification
- ServiceNow Certified Implementation Specialist – IT Service Management
- ServiceNow Certified Implementation Specialist – Customer Service Management
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist – Human Resources
- ServiceNow Certified Implementation Specialist – Security Operations
The System Administrator Certification is a great starting point for anyone who is new to ServiceNow. This certification covers the core concepts of ServiceNow, including user interfaces, databases, and data management. It also covers topics such as system architecture, security, and workflow management.
On the other hand, the ServiceNow Certified Implementation Specialist certifications are designed for professionals who are responsible for implementing and customizing the platform for their organizations. These certifications cover specific areas of expertise, such as IT Service Management or Customer Service Management.
The ServiceNow Certified Application Developer certification is designed for professionals who are responsible for developing customized applications on the platform. This certification covers topics such as ServiceNow scripting, application architecture, and testing and debugging.
The ServiceNow Certified Implementation Specialist – Human Resources and ServiceNow Certified Implementation Specialist – Security Operations certifications are designed for professionals who are responsible for implementing and customizing the platform for their organization’s human resources or security operations departments, respectively.
Each certification has its own unique features and benefits. The System Administrator Certification is a great place to start for anyone who is new to ServiceNow, while the Certified Implementation Specialist certifications are more specialized and can help professionals gain expertise in a specific area. The Certified Application Developer certification is ideal for professionals who are responsible for developing customized applications on the platform.
Interview ServiceNow Experts and Practitioners
To gather insights into the best ServiceNow certification, we spoke with professionals who hold different ServiceNow certifications. We asked them how their certification has helped them in their career and what advice they have for someone trying to choose a certification.
According to a ServiceNow Certified Implementation Specialist – IT Service Management, “My certification has helped me to excel in my career. It has given me a better understanding of the platform, which has allowed me to provide better solutions for my organization. My advice to someone trying to choose a certification would be to consider their specific interests and career goals.”
A ServiceNow Certified Implementation Specialist – Customer Service Management stated, “My certification has been a significant advantage in my job search. It has helped me to stand out in a crowded job market. My advice to someone choosing a certification would be to determine their specific job role and choose a certification that aligns with it.”
ServiceNow experts and practitioners have confirmed that the key to selecting the right certification is to determine one’s particular interests and career goals.
Researching Job Postings and Trends
A recent study conducted by Forbes suggested that ServiceNow professionals who hold the ServiceNow Certified Implementation Specialist certification are in high demand by employers. This certification is valuable because it demonstrates expertise in the design and implementation of specific functionality on the platform. Additionally, according to ServiceNow, the most in-demand skills in the ServiceNow industry are ServiceNow scripting, reporting, and integrations.
When researching job postings, it’s essential to note the certification requirements. Some job postings require specific certifications, while others leave it up to the applicant’s discretion. By looking at job postings and identifying which certifications are most in-demand, professionals can determine which certifications will be the most beneficial for their career goals.
Importance of Choosing the Right Certification
Choosing the right ServiceNow certification is essential for professionals looking to advance their careers. Understanding one’s career goals is critical when considering different certifications. Professionals should consider their current job role, career aspirations, and strengths and weaknesses when deciding what certification to pursue.
Overall, the importance of choosing the right certification can’t be overstated. The right certification can lead to better job opportunities, higher salaries, and greater job satisfaction. Conversely, the wrong certification can lead to frustration and difficulties finding employment in the field.
How to Prepare and Study for ServiceNow Certifications
ServiceNow provides detailed study guides, preparation courses, and tutorials for each certification. They have a wealth of resources to help professionals prepare for their certification exams. One significant advantage of taking a ServiceNow course is that it provides hands-on experience using the platform, which can help professionals prepare for real-world scenarios.
There are many resources available online, including study guides, flashcards, and practice exams. Many websites offer free resources for ServiceNow certification, such as ServiceNow Guru or ServiceNow Blog. By using these resources, professionals can get additional practice and reinforce their knowledge of the platform.
In addition to online resources, some professionals recommend connecting with other ServiceNow professionals in person or online. Participating in user groups, forums, or online communities can provide a wealth of knowledge and support for professionals studying for their certification exams.
Case Studies
A recent ServiceNow case study highlighted the success of ServiceNow Certified Implementation Specialist – Customer Service Management Jeanne Nierman. Jeanne’s certification allowed her to develop customized solutions for her organization’s customer service management needs, leading to a 30% reduction in service desk response times. The successful implementation of these solutions also led to Jeanne’s promotion to manager of the customer service management team.
Another case study features ServiceNow Certified Application Developer Omar Ahmed. Omar’s certification allowed him to develop customized applications for his organization on the ServiceNow platform. His expertise in ServiceNow scripting led to the successful launch of several applications that increased efficiency and productivity in his organization.
Conclusion
Choosing the right ServiceNow certification is essential for professionals looking to advance their careers. By understanding one’s career goals, job requirements, and trends in the industry, professionals can determine which certification is the best fit for them.
It’s also essential for professionals to take advantage of the resources and support available to them as they pursue their certification.
Finally, professionals should remember that obtaining a ServiceNow certification is just the beginning of their journey. Ongoing education, training, and practical experience are key to maintaining and advancing one’s knowledge and skills in the ServiceNow platform.