Introduction
The question of which food delivery service is better – Grubhub or DoorDash – is one that has been asked over and over again. With so many restaurant delivery options available, it can be hard to choose. That’s why we’ve created this comprehensive comparison of the two leading delivery services to give you a better idea of which one is right for you.
Comparison Review
When it comes to comparing Grubhub and DoorDash, there are several factors to consider. Firstly, in terms of pricing, both services charge fees on top of menu prices. However, DoorDash tends to be slightly more expensive, with higher delivery fees and service fees.
Delivery times are relatively similar, with both Grubhub and DoorDash providing real-time tracking and accurate delivery times. But when it comes to restaurant options, Grubhub has a wider range of eateries to choose from, while DoorDash is known to offer a more selective list of restaurants. As for user interface, both apps are user-friendly and easy to navigate, but Grubhub has a more streamlined design and a cleaner overall aesthetic.
Overall, if you’re looking for a more extensive range of restaurant options and a cleaner user interface, Grubhub is the way to go. However, if you don’t mind paying slightly more for delivery and prefer a more selective list of restaurants, you may prefer DoorDash.
Customer Reviews
When it comes to the experience of actual users, reviews can often tell us more than a straightforward service comparison. Overall, both Grubhub and DoorDash have received positive ratings, with satisfied customers praising their fast and reliable delivery service. However, some users have reported minor issues, such as incorrect orders or long wait times.
Grubhub has a slightly better overall rating than DoorDash according to customer reviews. One frequently mentioned advantage of Grubhub is their Customer Care support team, which is known for their friendly and efficient customer service when issues do arise. In comparison, DoorDash customer service can sometimes be delayed or unresponsive, leading to frustrated users.
Restaurant Partnership
When it comes to restaurant partnerships, both Grubhub and DoorDash partner with thousands of restaurants across the country. However, Grubhub has a more extensive list of partners – over 300,000 restaurants – while DoorDash focuses heavily on quality over quantity with their smaller list of restaurants. It’s up to individual preference as to whether they prefer a wider variety of options, or a more sleek selection of dining experiences.
Lead times can vary between the two services, with Grubhub usually taking around 30-40 minutes to confirm the order with the restaurant, while DoorDash may take anywhere from 45-65 minutes. However, the wait time will depend on the availability of a driver for the restaurant and traffic or weather that could also delay the delivery.
The App Experience
The app experience is critical since that’s how users interact with the delivery services. Grubhub’s app is more streamlined and more user-friendly than DoorDash’s. With live updates, delivery tracking is more responsive, and it’s more effortless to search cuisines and restaurants. Customer support is also easier to find on Grubhub, making the app more comprehensive when it comes to resolving negative issues.
DoorDash has some unique features that set it apart from Grubhub, such as its ability to order alcoholic beverages alongside meals. However, inconsistencies in the user interface and occasional reporting errors have left users frustrated. Also, they have significantly higher service charges and more substantial delivery fees at peak times.
Overall, we recommend Grubhub for its better features, user experience, and customer support. However, DoorDash is still a great option, especially for users who want to order alcohol with their meals.
Eligibility Criteria for Delivery
Both Grubhub and DoorDash have eligibility criteria for their delivery drivers. On average, DoorDash requires a higher minimum age than Grubhub for drivers to become eligible. DoorDash also requires that drivers have a vehicle that has passed an inspection by an approved partner and that they maintain valid, accurate insurance and registration. Grubhub, on the other hand, has a more flexible policy, allowing electric scooters, bicycles, and public transportation in certain cities depending on local regulations.
In terms of compensation, drivers for DoorDash tend to have a higher per-delivery payment rate. One reported difference is that Grubhub offers more bonus opportunities and different incentives, such as offering repeat bonuses to drivers working in specific regions for a certain amount of time. Overall, both services offer an excellent opportunity for anyone wanting to earn extra money, but Grubhub offers more choices for drivers in respecting the mode of transportation.
Company Business Model
Grubhub and DoorDash’s business models are quite similar, with both companies relying heavily on commission fees charged to restaurants on each order. However, there are some differences in how they operate.
Grubhub generates the bulk of its revenue from a per-order commission from restaurants, plus a supplemental marketing program that allows businesses to take advantage of Grubhub’s app and reach new customers. But recently, Grubhub has faced criticism for some practices that aren’t entirely transparent to consumers, such as duplicated pages of restaurants, upcharges on restaurant menu items, and creating phone numbers that redirect to Grubhub customer service.
DoorDash also generates revenue from per-order commissions and offers similar marketing programs to its partners. However, a significant revenue driver for DoorDash is its venture capital funding. For instance, in 2018, DoorDash raised over $1 billion to fuel the company’s expansion and infrastructure; with that, they reached an impressive 77% of the foodservice delivery market share in the US.
Conclusion
We’ve explored Grubhub and DoorDash’s critical features in this article and compared their pricing, delivery times, restaurant partnerships, app experience, driver eligibility requirements, and business models.
Overall, while both services are great choices, we would recommend GrubHub for its balanced delivery service, features and customer support, and seamless user experience. DoorDash may be a better choice if you prioritize quality over the quantity of restaurants and choose delivery-driving as a side-hustle.
It’s essential to note that we’ve based our recommendation on overall performance relative to one another, but everyone’s food delivery experience is unique and based upon various criteria. So, we encourage you to read reviews, compare pricing based on your local restaurant options, and evaluate each app’s features before deciding on your preferred food delivery service.
At the end of the day, ordering food online should be a convenient option to enjoy your favorite restaurant meals in the comfort of your home, and that’s the goal of these quality delivery services.